Bob Tremblay has been fixing leaks, clearing drains, and replacing pipes across the South Shore for 15 years. No dispatcher. No call center. Bob answers.
Bob doesn't do bathroom renovations. He doesn't sell water softeners. He fixes plumbing — fast, clean, and the way it was meant to be done the first time.
Burst pipes at midnight. Flooded basements on a Sunday. Frozen lines in January. Bob answers his cell personally and is rolling within 15 minutes across Châteauguay, Mercier, and Léry. Average arrival: 47 minutes door-to-door.
Snake, hydro-jet, root removal. Camera diagnostic before Bob touches anything so you know exactly what's clogging the line.
Tank, tankless, electric, gas. Same-week install on stock 40 and 60 gallon Giants. 6-year parts warranty on every unit Bob touches.
Copper, PEX-A, ABS. Pressure-tested at every joint. Bob photographs the work before drywall closes — you keep the photos.
"Burst pipe in the wall at 11pm on a Friday. Bob picked up on the second ring, was at our door in 38 minutes, and had the leak contained before midnight. Charged what he quoted. Cleaned up after himself. He's our plumber now."
No mystery, no upsells, no 'I'll come back tomorrow.' Here's exactly what happens between you dialing and Bob driving away.
No dispatcher, no phone tree, no 'we'll call you back.' Bob's cell rings on his hip. He asks three questions — what's broken, how bad, what's your address — and gives you a 60-minute arrival window before he hangs up.
His Ford F-250 carries 90% of common parts — fittings, valves, PEX, copper, water heater elements, drain snakes. If he needs something he doesn't have, he tells you the cost difference upfront and gets it the same day. No 'I'll come back tomorrow.'
Bob writes the quote on carbon-copy paper. Parts itemized, labor hours estimated, warranty terms printed at the bottom. You sign it. He starts. The number on the paper is exactly what you pay — no 'oh, and one more thing' at the invoice.
Bob doesn't hide. He'll walk you through what he's doing if you ask. Pipe joints are pressure-tested on the spot. Drains are camera-verified clear before he packs up. He photographs every joint before drywall closes back over it.
Drop cloths come down. Tools go back in the truck. The work area is left as clean as Bob found it, or cleaner. Bob hands you the carbon-copy invoice, the warranty card, and a magnet with his cell number for next time.
Day or night, weekend or holiday. Bob's personal cell — no dispatcher, no menu. If he's elbow-deep in a job, he calls you back within 10 minutes.